General Information

Welcome to our new online store! We are working hard to provide you with an easier way to order many products from Wilds Sports in the form of this online store.

Starting with the ability to order kit for our supported schools, we aim to introduce more of the products we provide in store to the site, for your convenience.

Please see below our policies, terms and conditions.

 

Online Store Terms and Conditions

Returns Policy

General Terms and Conditions

 

Online Store Terms and Conditions

Use of this website

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

We reserve the right to:

  • modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  • change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Contract, Order Acceptance & Cancellation

The technical steps required to create the contract between you and us are as follows:

You place the order for your products on the Website by pressing the button at the end of the checkout process. We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from the retailer.

Order acceptance and the completion of the contract between you and us will take place on the despatch of the Products ordered to you unless we have notified you that we do not accept your order, or you have cancelled it before despatch. The sales contract is completed in England.

We may not be able to accept your order or part of your order due to one of the following reasons:

  • The product you ordered is out of stock
  • Authorisation of your payment failed
  • We made a pricing or product description error
  • You are not eligible to order from Wilds Sports

If there are any problems with your order, you will be contacted by our Sales team.

If you change your mind about an order you have placed with us, please contact us as quickly as possible by using our contact form, or by calling 01962 852583.

Orders are normally processed with 1 - 3 days after you place the order, so we may have already packaged your order and made arrangements for it to be sent to you when you cancel it. If this is the case then we cannot always stop the order from being sent. Once you receive the order, you will have to return it to us - Please also see our returns information.

This site is intended for sales within mainland England, Wales and Scotland, thus all prices are shown GB Sterling and include VAT at the current UK rate.

Product Descriptions

Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions, images and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your personal information.

Delivery and Shipping

We strive to keep all of the items featured on our website in stock. If all of the products in your shopping basket are marked as available, then you should receive your order within 1 to 3 working days of submitting your order, depending on despatch method.

Orders for bespoke products may be subject to suppliers lead times. sometimes this could be up to 12 weeks

If you have selected items with different availability times then we will despatch your order when all items are ready.

Although we try to get all our orders despatched on the day of order, this may not always be possible, for the following reasons:

  • Teamwear orders often have to be specially ordered and can take longer.
  • Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website.
  • Shirts with additional name, initials, numbering and badges added may take an extra few days to despatch.

 

Returns Policy

You may return any item within 14 days in its original condition for a refund of the price you paid for the item. To return an item, please include the merchandise in its original packaging with receipt and a note indicating reason for return. Please allow up to 7 working days for this to be processed.

Customised Printed or embroidered items cannot be returned unless faulty.

Please ship the item to the following address: Wilds Sports 7 Jewry St Winchester SO23 8RZ. Please note, for your protection Wilds sports recommend that you use a recorded or tracked delivery service, as we cannot be held responsible for goods not received. If you require an exchange our returns department will be happy to process this for you.

Please note the following:

  • All return and re-shipping charges are the Customer's liability.
  • Any exchanges in size, then Wilds sports will pay delivery charges to send replacement. Items that have been customised e.g. shirt printing, initials and numbers cannot be exchanged or refunded unless the product or material is faulty.
  • Any faulty item must be returned to us clean and dry. Failure to do so will result in the goods being returned to you.
  • Delivery charges are not refundable.
  • Unfortunately, we cannot refund or exchange used or customer-damaged items (statutory rights not affected). If you have cause to return goods, then we will inspect and if considered faulty, then goods will be replaced like for like or refunded.

 

General Terms and Conditions

These terms of use govern your use of our site. Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.

Web Site Access

1.1 It is not necessary to register with us in order to use most parts of this Website. [However, particular areas of this Website will only be accessible only if you have registered, including the placing of orders.]

Use of Website

1.2 This Website may be used for your own private purposes and in accordance with these terms of use.

1.3 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.

Site Uptime

1.4 All reasonable measures are taken by us to ensure that this Website is operational al day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.

Visitor Provided Material

1.6 Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this Website any material:

(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 [We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.]

Links to and from other Websites

1.9 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date.

1.13 All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.

Exclusion of Liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this Website.

1.15 Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Store

  1. Although we ensure that the site is virus and malware free, we cannot be held responsible for any damage caused to your internet enabled device from the use of the store.
  2. We take all reasonable measures to ensure that information is correct at the time entering, however we reserve the right to cancel any orders which may incorrect due to human or computer error.
  3. The site is protected by 128-bit SSL encryption, in order to ensure a secure connection between your internet enabled device and our server(s).
  4. We do not currently collect any payment information which includes credit/debit card, or bank account information.
  5. We cannot be held responsible for any possible issues encoutered from the use of PayPal or any other payment services provided by ourselves.

Law and Jurisdiction

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Our Details

Our business’s name is: Frank Wild (Winchester) Limited t/a Wilds Sports

Our business address is:

7 Jewry Street
Winchester
Hampshire
SO23 8RZ

Our VAT registration is: GB 188 7212 32

Our contact details are:

Tel: 01962 852583

Email us